Accessibility Policy

Accessibility Policy

1. Purpose
Snuggle & Slumber is committed to maintaining an accessible environment for persons with disabilities. We will use reasonable efforts to ensure that our policies, practices, and procedures governing the provision of our services to persons with disabilities are consistent with the following principles:

  • Services are provided in a way that respects the dignity and independence of persons with disabilities;

  • Persons with disabilities are able to benefit from the same services, in the same place and in a similar way as other staff or visitors; and

  • Persons with disabilities have opportunities equal to others to obtain, use and benefit from Snuggle & Slumber’s goods or services.

2. Definitions

For the purposes of this policy:

"Disability" means:

  • Any degree of physical disability, infirmity, malformation, or disfigurement that is caused by bodily injury, birth defect, or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical coordination, blindness or visual impairment, deafness or hearing impairment, muteness or speech impairment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;

  • A condition of mental impairment or a developmental disability;

  • A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;

  • A mental disorder; or

  • An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

"Service animal" means an animal accompanying a person with disabilities where it is readily apparent that the animal is used by the person for reasons relating to their disability or where the person provides a letter from a physician or nurse confirming that they require the animal for reasons relating to the disability. This definition includes guide dogs used by the blind or visually impaired.

"Support person" means, in relation to a person with disabilities, another person who accompanies them in order to help with communication, mobility, personal care, or medical needs, or with access to goods and services.

3. Application of Policy

This policy applies to Snuggle & Slumber services that are provided to the public. The policy applies to all staff and visitors at Snuggle & Slumber, who are accountable for providing accessibility to persons with disabilities.

4. Providing Goods and Services to Persons with Disabilities

We are committed to excellence in serving all visitors, including persons with disabilities, and will carry out our functions and responsibilities by:

  • Communicating with persons with disabilities in ways that take into account their disability.

  • Serving persons with disabilities who use assistive devices.

  • Ensuring that persons with disabilities who are accompanied by their guide dog or other service animals are permitted to enter the premises of Snuggle & Slumber with the animal and to keep the animal with them, unless the animal is excluded by law from the premises.

  • Ensuring that persons with disabilities who are accompanied by a support person are permitted to enter Snuggle & Slumber’s premises with their support person. At no time will persons with disabilities who are accompanied by their support person be prevented from having access to their support person while on Snuggle & Slumber premises.

5. Support Persons

Persons with disabilities may enter Snuggle & Slumber’s premises with a support person and have access to the support person while on the premises. In certain circumstances, Snuggle & Slumber may require persons with disabilities to be accompanied by a support person when on the premises, but only if a support person is necessary to protect the health and safety of the person with disabilities or the health or safety of others on the premises.

6. Service Animals

A person with disabilities may be accompanied by a guide dog or other service animal when on Snuggle & Slumber’s premises. In the event that service animals are excluded by law from the premises or a part thereof (e.g. an area where food is being prepared), Snuggle & Slumber will provide other resources or support to enable the person with disabilities to access the services and goods offered.

7. Notice of Temporary Disruption

Snuggle & Slumber will notify the public in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will include information about its anticipated duration and a description of alternative facilities or services, if available. Notice will be posted on the door of the device (i.e., elevator door) or communicated by such method as is reasonable in the circumstances.

8. Training for Staff

Snuggle & Slumber will train its staff and other individuals who provide services to the public on Snuggle & Slumber’s behalf on the provision of its services to persons with disabilities. This policy will also be shared as soon as practicable with new hires. Training will include the following topics:

  • The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard;

  • How to interact and communicate with persons with various types of disabilities;

  • How to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog, service animal, or a support person;

  • How to use or access the equipment or devices available on Snuggle & Slumber’s premises or otherwise that may help with the provision of services;

  • What to do if a person with a particular type of disability is having difficulty in accessing Snuggle & Slumber’s goods and services; and

  • This policy.

Snuggle & Slumber will provide training on an ongoing basis when changes are made to its policies, practices, and procedures governing the provision of services to persons with disabilities.

9. Feedback Process

Snuggle & Slumber welcomes any feedback regarding the methods we use to provide services to persons with disabilities. Individuals may provide their feedback in person, by telephone, in writing, or by email to:

Accessibility Team
Snuggle & Slumber
cs@snuggleandslumber.com

Accessible formats are available upon request. The Accessibility Team will review and assess all feedback received. If the feedback is a complaint, it will be investigated unless made in bad faith or deemed frivolous. A written response will be provided within a reasonable time depending on the complexity of the issue.

10. Modifications to This Policy

Changes will not be made to this policy unless the impact on persons with disabilities has been considered. Any policy that does not respect and promote the dignity and independence of persons with disabilities will be modified or removed.

11. Questions About This Policy

If anyone has questions about this policy or its purpose, they may contact the Accessibility Team at Snuggle & Slumber. Suggestions for improving accessibility practices are welcomed.

12. Requests for AODA Compliance Documents

Upon request, Snuggle & Slumber shall provide a copy of this policy to any person in a format that considers the requestor’s disabilities.